University Computer Help Desk

Security

Overview of Information Technology security incident reporting
This article describes Information Technology security incidents and the appropriate channels for reporting them.
How to recognize phishing emails targeting Illinois State University
For the past several years, Illinois State University has been targeted by phishing emails. It is important that you recognize these scams so your ULID account is not compromised.
Understanding the ISU Emergency Alert system at Illinois State University
Emergency alerts are sent to members of Illinois State when a crisis situation occurs on campus.
Understanding Facebook privacy settings
Using Friend Lists and other privacy settings, you can control which friends can view your photo albums, photos tagged of you, personal information, and more.
5 Strategies for smart social networking
When you join a social networking site like Facebook, there are some things you should watch out for. Use these strategies to engage in social networking safely.
How to avoid phishing scams and identity theft
Phishing scams represent a serious threat. This article describes tactics used by phishing scammers and strategies to avoid identity theft.
What to do if you're a victim of identity theft
Identity theft is a serious crime. If you think you're a victim of identity theft, you should act quickly—the faster you notify the appropriate authorities, the better off you will be.
How to protect yourself online
For all its benefits, the Internet poses many dangers as well. Use these strategies to reduce your risk and to protect yourself online.
Overview of WebVPN
When you are off campus, some of Illinois State University's electronic services are unavailable to you unless you establish a VPN connection.
Overview of VPN
Illinois State University provides several options for connecting to campus through VPN.
Connecting with Cisco VPN Client for Windows
When you are off campus, some of Illinois State University's electronic services are unavailable to you unless you establish a VPN connection.
Connecting with Cisco VPN Client for Mac OS X 10.4, 10.5, and 10.6
When you are off campus, some of Illinois State University's electronic services are unavailable to you unless you establish a VPN connection.
Connecting with VPN using Mac OS X 10.6, Mac OS X 10.7, and Mac OS X 10.8
When you are off campus, some of Illinois State University's electronic services are unavailable to you unless you establish a VPN connection.
Connecting with VPN on iPhone, iPod touch, and iPad
Use VPN to access restricted resources from off campus on iPhone, iPod touch, and iPad.
ResNet Terms of Use
Students are required to agree to the ResNet Terms of Use when they sign up for ResNet service at Illinois State University.
Overview of ResNet and Cisco Network Access Control (NAC)
These frequently asked questions apply to ResNet registration.
Understanding ResNet registration and Cisco NAC on Windows
ResNet registration is facilitated through Cisco Clean Access (CCA), also known as Cisco Network Access Control (NAC).
Understanding ResNet registration and Cisco NAC on Mac OS X
ResNet registration is facilitated through Cisco Clean Access (CCA), also known as Cisco Network Access Control (NAC).
Overview of game consoles and ResNet
Students on ResNet in the residence halls can request special consideration for online game consoles, like Xbox 360, Playstation 3, Wii, etc.
Choosing a Nintendo Wii LAN adapter and determining its MAC address
Before you can connect your Nintendo Wii to ResNet, an RCC must determine the MAC address and request a ResNet NAC exception.
Announcement: Support for McAfee VirusScan ends on July 1, 2012
Illinois State University will cease support for McAfee VirusScan and McAfee Security for Mac as of July 1, 2012.
How to scan and clean an infected computer
This in-depth guide details a highly effective method for cleaning infected computers.
Scanning your computer with Microsoft Security Essentials
Use Microsoft Security Essentials to scan your computer for viruses and other malware.
How to install and configure ClamXav
ClamXav is an anti-virus application for Mac OS X and is supported by Illinois State University.
Scanning your computer with Malwarebytes Anti-Malware
Use Malwarebytes Anti-Malware to scan your computer for malware like viruses and spyware.