Technology Support Center

Administrative Technologies

Prompted to "Enter the credential storage password" when connecting to "isunet" on Android

When you connect to "isunet" wireless on campus using Android, you receive a "credential storage password" prompt.

The credential storage password is a password to "protect" your saved WiFi network passwords. When you log on to a WiFi network, the phone saves the "credentials" of the network for later use, and protects them with the password. You may be prompted for this password when connecting to "isunet" for the first time after a reboot cycle (Figure 1).

If you don't remember your password or remember ever setting one up, then you can perform a reset of the credential storage password that will delete all secure certificates, related credentials, and reset the password. This process does not delete any data. Upon attempting to connect to "isunet" again you will be prompted to create a new unique password that contains at least 8 characters.

To reset the credential storage password, do the following:

  1. Press the home button to go to the home screen.
    • The home button is located along the bottom of your device. Its icon looks like a house.
  2. The steps to get to Settings on Android can differ by device. Try one or more of the following:
    • Press the menu button to bring up the mini-options screen.The menu button is located along the bottom of your device. Its icon is four stacked lines. Then press Settings.
    • Press the clock located in the system icon tray in the lower-right corner of your screen. This will bring up a menu. Press the clock again and then press Settings.
  3. Press Location & security.
  4. Press Clear Storage and Confirm (Figure 2).
    • Password will be reset and credential storage cleared of all contents.

Now when you try to connect to "isunet" and it prompts you for a credential password, create one that you will not forget as you may be asked for it again in the future after a reboot (Figure 3).