University Computer Help Desk

ULID Account Management

The University Computer Help Desk website is the official place to manage your ULID account settings and to change your password. Log in to ULID Account Management on the Help Desk website to access the following account features.

Preferred Name

Your preferred name is displayed in university systems and directories. Faculty and staff members can submit a request to set up a new preferred name.

• 1296: Overview of preferred names, legal names, and how your name is displayed

Password

Your password expires every 60 days. Log in to ULID Account Management on the Help Desk website to change it. If you forget your password or unable to log in, you can recover your account by clicking Can't Sign In? on the CentralLogin page.

• 1031: How do I change my ULID password?
• 1022: Help! My password isn't working!

Security Questions

Correctly answering your one of your security questions allows you to recover your account in the event that you forget your password or have problems logging in.

• 1061: Modify your security questions for account recovery

Email Forwarding

You can forward your University email to third-party email address of your choice. All new email you receive will be forwarded to the email address you specify.

• 1113: Setting up or removing an email forward for your ULID email account

Exchange Access

Switch between Exchange Calendar Only and Full Exchange access. This option is only available to Illinois State faculty and staff.

• 1787: Switching between Full Exchange and Exchange Calendar Only
• 1801: Problem with Exchange account in ULID Account Management

Email Nickname

An email nickname is an alternate email address you can share with others. An email nickname is a more recognizable address than your ULID email address.

• 1129: Setting up or removing an email nickname

Out-of-Office Email Autoreply

Set an email autoreply for times when you will be unavailable and not responding to email. Full Exchange users should set an email autoreply in both ULID Account Management and in Outlook or Outlook Web App (OWA).

• 1130: How do I set up an out-of-office email autoreply?

ISU Survey Participation

You can opt in and opt out of receiving official Illinois State surveys via email. You can change this option at any time.

• 1131: Can I opt out of ISU surveys?

Some of these account features are only available to full-time employees of the University. The options you see when you log in to Account Management are based on your affiliation with Illinois State.