University Computer Help Desk

Each web browser stores temporary Internet files in its browser cache and cookies. If you are having problems accessing a certain website, you may resolve the problem by clearing your cache and cookies.

To clear your cache and cookies in Internet Explorer 9, do the following:

1. Open Internet Explorer.
2. Click the white Tools icon to the right of the address bar. This icon looks like a gear.
3. Click Safety > Delete Browsing History.
4. Make sure the box labeled, Preserve Favorites website data, is unchecked.
5. Put a check mark next to each of the other items in the list. Then click Delete.
6. Close Internet Explorer.

Your browser cache and cookies for Internet Explorer 9 have now been cleared.