University Computer Help Desk

How to request an email alias

Request email aliases through the the University Computer Help Desk website.

Before You Begin

An email alias is an email address associated with one or more members. An email alias is not an email account; it does not have its own user name or password. Instead, email sent to an email alias address is delivered to the members of the alias.

Request an Email Alias

To request an email alias, do the following:

  1. Go to http://helpdesk.illinoisstate.edu/tools/aliasmanagement/.
  2. Click on Email Alias Management and log in with your ULID and password.
    • You will see a list of email aliases for which you are a member or an owner.
  3. Click Request a new alias. This link is located below the list, on the right side of the page.
    • Only grad students, doctoral students, and full-time faculty and staff can request email aliases. If you are not affiliated in one of these ways, you will not see this link.
  4. Complete the form.
    • If you are a grad student or doctoral student, select your department.
    • Your Phone Number: Enter a contact phone number.
    • Name your alias: Enter a name for your email alias. This will be used to create the email address of the email alias.
    • Who will be the owner(s): Enter at least one ULID as the owner of the email alias. Owners are responsible for the use of the alias and can add and remove members. As you type a ULID, a list of matches will appear in blue below the box. You must click the match you want to use as an owner. It will appear in the box with a blue border. If you want more than one owner for this email alias, repeat this step to add multiple owners.
    • Who will be the member(s): Enter the ULID of each person who will be a member of the email alias. Members will receive email sent to an email alias.
    • What will this alias be used for: Enter a description of the email alias.
  5. Click Submit.

An Incident will automatically be created for your email alias request. Your request will be reviewed by the system administrators in Computer Infrastructure Support Services. When the request has been processed, you will receive an "Incident Closed" email.