University Computer Help Desk

Before You Begin

When you log in to WebVPN at https://webvpn.ilstu.edu/ with Firefox for Windows, you get a blank, white page. You cannot use WebVPN.

It is possible to use Firefox for Windows to log in to WebVPN. To do so, you must change the WebVPN web address after logging in.

Use Firefox with WebVPN

To use Firefox for Windows with WebVPN, do the following:

1. Using Firefox, go to https://webvpn.ilstu.edu/ and log in.
2. After logging in, you will see a blank, white page.
3. Locate the web address in the Location bar at the top of your Firefox window. The web address will look like this:
   
   • https://webvpn.ilstu.edu/dana/home/starter0.cgi?check=yes
4. Delete yes and type no at the end of the web address. Then press Enter. The modified web address should look like this:
   
   • https://webvpn.ilstu.edu/dana/home/starter0.cgi?check=no
5. WebVPN will load in your Firefox browser.

You may now use WebVPN in Firefox for Windows. Each time you log in to WebVPN in Firefox, you must perform these steps.

More Information

Telecommunications & Networking, the department that manages WebVPN on campus, is working with Juniper Networks, the company that provides WebVPN, to resolve this problem. Until a permanent solution can be implemented, the instructions above provide a work-around to the problem.