University Computer Help Desk

Modify your security questions for account recovery

Your security questions allow you to recover your account in the event that you forget your password or have problems signing in.

Before You Begin

Your security questions are used to verify your identity in the event that you forget your password or have problems signing in. To recover your account, you are required to provide some personal information and answer your security questions.

You can modify your security questions at any time by logging in to ULID Account Management on the University Computer Help Desk website. If your ULID account ever becomes compromised by a phishing scam or other means, you should change your security questions and answers to secure your account.

Modify Your Security Questions

To modify your security questions, do the following:

  1. Go to http://helpdesk.illinoisstate.edu/.
  2. Click Account Management.
    • If you are not already logged in, click log in to manage your account and sign in to CentralLogin.
  3. Click Security Questions.
  4. Click Edit this question to modify one of your security questions.
  5. Select one of the security questions from the drop-down menu.
  6. Type an answer to the security question you selected.
  7. Click Save Changes.