University Computer Help Desk

Before you begin

To use your VoIP phone’s mobility feature, you must configure your mobility settings through the Cisco Unified CM User Options website (refer to article 1042: Configuring Mobile Connect (Single Number Reach) on your VoIP phone).

Answering your VoIP phone with your cell phone

To answer your VoIP phone with your cell phone, do the following:

1. When a call is placed to your VoIP phone, your VoIP phone will ring first. After a moment, your cell phone will begin ringing too.
2. Your cell phone will display 309-438-4300 or 309-438-4444 rather than your caller’s actual phone number. This indicates that the call is coming from Illinois State University (i.e. from your VoIP phone), even if the original caller is calling from a non-university phone number.
3. When you answer the call using your cell phone, your VoIP phone will stop ringing.
4. When you are done, hang up your cell phone. The person on the other end of the call may hear the University’s hold music for a moment before your VoIP phone ends the call.

Sending a call to your cell phone

While you are on a call, you can send the call to your cell phone using your VoIP phone’s mobility feature.

To send a call to your cell phone, do the following:

1. Press the more button, and the press the Mobility button.
2. With the Send call to Mobile Phone highlighted, press the Select button.
3. When your cell phone rings, answer the call. Your cell phone will display 309-438-4300 or 309-438-4444 rather than your caller’s actual phone number. This indicates that the call is coming from Illinois State University (i.e. from your VoIP phone).
4. When you are done, hang up your cell phone. The person on the other end of the call may hear the University’s hold music for a moment before your VoIP phone ends the call.

Tip:

If you have not configured your VoIP phone’s mobility settings, you can transfer a call to your cell phone by referring to the article 1012: Transferring a call on your VoIP phone.